CUSTOMER SERVICE
How long will it take for my furniture to arrive?
It varies by manufacturer, and even by collection from the same manufacturer. With some companies, your furniture can arrive as quickly as two weeks. With others, it can take up to fourteen weeks. Once you decide which furniture you’d like to purchase, we can give you an estimate as to how long until your product will ship or be ready for pick-up.
Why does it take so long for furniture to come in?
We do not carry stock, and therefore we have to wait for it to arrive at our warehouse. Also, most manufacturers do not keep stock on most items, and therefore the furniture is made to order. We do our absolute best to get your furniture as quickly as possible.
We also have access to our manufacturer’s stock reports and can check the availability of items right in front of you. We also can place rush orders, or help you select pieces they’ve already manufactured, and attempt to get the furniture as soon as you need it
Do I need to pay in full?
No! Here at Behr’s, we only require a thirty-percent deposit to lock-in your price and order your furniture in the store. However, you certainly do have the option to pay in full. If you choose to leave a deposit, your remaining balance can be paid any time prior to delivery or pick-up. On the day of delivery, we only accept payment by cash, certified check or money order. Sorry! All online orders however need to be paid in full when the order is placed
What if I do not want to know the sex of my baby?
Behr’s exclusive “boy/girl” ordering system allows you to pick out two sets of furniture and/or bedding, one for a boy, and one for a girl, and “place an order” for both sets. With your approval, your OBGYN will fax a letter telling us the sex of the baby, and we will cancel whichever set you do not need and will order the correct set for your baby! Given the sensitive nature of these orders, all Behr’s employees are given strict instructions not to tell the customer which set was ordered at any point.
Do you deliver? If so, what is the delivery charge?
Yes, we deliver and assemble all of our furniture. For only $150, your furniture will be delivered and assembled by expertly-trained Behr’s employees, unlike other stores that use outside delivery companies.
What is your cancellation policy?
We have two cancellation policies;
1 – Items purchased from our showroom – For nursery furniture, with just a few exceptions, you can cancel anytime up until the day of delivery or pick-up. Yes, you can cancel for a 100% refund up until the day you receive your furniture. The only exception is if it is a unique finish that we do not show on our floor, it may be not subject to cancellation. For more details, please email us or call us to speak with a Behr’s expert salesperson.
2 – Items purchased from our online store – All online orders are special orders and are not subject to cancellation. You have 24 hours to cancel an order once it is placed. Unfortunately, after 24 hours you order is not subject to cancellation.
If I leave a deposit, can I pay my balance by credit card?
On the day of delivery, we only accept payment by cash, certified check, or money order. We do not accept credit cards or personal checks. If you wish to pay your remaining balance by credit card or check, you can come to the store and pay in person anytime before delivery. We do not, under any circumstances, accept final payments by credit card over the phone.
Do you offer layaway? If so, how expensive is it?
Here are Behr’s we understand the unique nature of a nursery furniture order and the amount of time and effort that goes into getting a nursery ready for your baby. That’s why we offer 100% free layaway for as long as you need to get ready. As a courtesy, we will contact you when your furniture arrives, but if you are not ready for delivery or pick-up at that time, we will hold your furniture free of charge for as long you need.
How can I check the status of my order?
You can check on the status of your order by calling our Main Office at (516) 541-3600. Our Main Office is open Monday-Friday 9 to 5, and Saturday 9-4. If you call during those hours, a Behr’s customer service specialist will always pick-up your call and answer your question in the most helpful and expeditious manner possible. You will never have to speak to an answering service at Behr’s.
Do you make your own furniture?
While we do not make the furniture ourselves, we only sell the safest products from the highest rated manufacturers available. We carefully select the companies we work with to ensure that you are purchasing the best products available for your children.
Do you sell any furniture that is made in the U.S.A.?
Yes! We proudly display over seventy-five (not a typo…75!) full room settings of American made furniture.
What types of furniture does Behr’s Furniture offer?
Behr’s Furniture specializes in high-quality baby, kids, and teen furniture, including cribs, beds, bunk beds, loft beds, dressers, desks, nightstands, bookcases, mattresses, gliders, rockers, and complete room packages.
Does Behr’s Furniture offer baby furniture and nursery products?
Yes. Behr’s Furniture offers a large selection of baby furniture, including cribs, crib sets, nursery furniture, gliders, and other essentials to help create a comfortable and safe nursery.
Does Behr’s Furniture carry kids and teen bedroom furniture?
Yes. Behr’s Furniture offers a variety of kids and teen bedroom furniture, including beds, bunk beds, loft beds, desks, dressers, and storage solutions available in different styles and designs.
Does Behr’s Furniture offer room packages?
Yes. Behr’s Furniture offers complete room packages, including crib and baby sets and youth bedroom sets designed to make furnishing a child’s room easier.
Does Behr’s Furniture offer interior design assistance?
Yes. Behr’s Furniture has knowledgeable design professionals available to help customers select furniture, coordinate room layouts, and create a space that fits their needs and style preferences.
Does Behr’s Furniture sell American-made furniture?
Yes. Behr’s Furniture offers furniture from highly rated manufacturers and features many American-made furniture options.
Does Behr’s Furniture offer financing options?
Yes. Behr’s Furniture offers financing options to help customers purchase the furniture they need.
Does Behr’s Furniture provide delivery services?
Yes. Behr’s Furniture provides delivery services from its Farmingdale location to help ensure a smooth customer experience.
Where is Behr’s Furniture located?
Behr’s Furniture is located at 73 Sherwood Avenue, Farmingdale, NY 11735. Customers can visit the showroom to explore furniture collections and speak with their design team.
What are the store hours for Behr’s Furniture?
Behr’s Furniture is open Monday through Saturday from 10 AM to 8 PM, and Sunday from 11 AM to 6 PM.
How can I request a quote from Behr’s Furniture?
Customers can request a quote by contacting Behr’s Furniture with details about the furniture they are interested in purchasing. Their team can provide product information, pricing, and assistance with selections.
How long has Behr’s Furniture been in business?
Behr’s Furniture has been family-owned and operated since 1906, providing baby, kids, and teen furniture to customers in the Tri-State area for over a century.